Returns-Refund

At Almabeds, every bed is made to order — built specifically to your chosen size, fabric, and finish. Because each item is produced for you personally, our beds are not returnable for change of mind once they have been delivered correctly and in acceptable condition. This page explains how cancellations, damaged items, faulty goods, and refunds are handled in line with UK consumer law.

Made-to-Order Products — Non-Returnable Once Delivered

Under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, goods made to a customer's personal specification (size, fabric, colour, configuration) are exempt from the standard 14-day right to cancel.

This means:

• Once your bed has been delivered correctly and in acceptable condition, it cannot be returned, refunded, or exchanged for change of mind
• This includes situations where the bed does not fit your room, is no longer wanted, or you have ordered the wrong size — please measure carefully and check our product pages before ordering
• This exemption does not affect your rights if the item is faulty, not as described, or arrives damaged (see sections below)

Cancelling Your Order Before Dispatch

You may cancel your order before production has commenced. Please contact us as soon as possible:

• Email info@almabeds.co.uk with your order number and reason for cancellation
• If production has not yet started, a full refund will be issued to your original payment method
• Once production has begun, cancellations are at our discretion and may be subject to a reasonable charge reflecting materials and labour already committed
• Once the order has been dispatched, it cannot be cancelled

The sooner you reach us, the more we can do.

Items Damaged During Delivery

We take every precaution to ensure your order arrives safely. When your order is delivered, please check the packaging and item condition where possible before signing for the delivery.

If you notice any issues after unpacking, please notify our customer support team within 48 hours of delivery and provide:

• Your order number
• Clear photographs showing the damage
• A brief description of the issue

We will arrange repair, replacement parts, or a full replacement — whichever is most appropriate. Issues reported after 48 hours may not be eligible for a replacement or refund, so please inspect on the day of delivery.

Missing Parts

If any components are missing from your delivery, please contact us as soon as possible. Most parts can be dispatched within 48 working hours at no cost. Occasionally, parts sourced from third parties may take slightly longer, but we will keep you fully informed.

If Your Item Develops a Fault

Your statutory rights under the Consumer Rights Act 2015 apply in full and are not affected by our made-to-order policy:

• Within 30 days of delivery — you have the short-term right to reject a faulty item for a full refund
• Within 6 months — faults are presumed to have existed at delivery; we will repair or replace at no cost to you (after one failed repair/replacement, you may be entitled to a refund)
• After 6 months and up to 5 years — covered under your warranty; the burden of proof that the fault existed at delivery shifts to you. See our Warranty page for full details.

Items Not as Described

If your delivered item does not match the description on our website (for example, the wrong size, wrong fabric, or wrong configuration was supplied), please contact us within 48 hours of delivery. We will arrange collection and either replace the item with the correct specification or issue a full refund, including any delivery charges paid.

How Refunds Are Processed

Where a refund is due (cancellation before dispatch, faulty item, damaged in delivery, or not as described), refunds are issued to your original payment method within 14 days of:

• Us receiving the returned goods, or
• You providing evidence that the goods have been returned, whichever is sooner

Klarna and PayPal instalment plans are adjusted automatically once your refund is processed. Card refunds typically appear within 3–5 working days, depending on your bank.

Delivery & Redelivery

Customers must ensure that someone is available to receive the order at the agreed delivery date and time.

If a delivery attempt cannot be completed because nobody is present, we will attempt one re-delivery free of charge. Subsequent delivery attempts may incur a delivery fee. If a delivery is refused at the door for reasons other than damage or fault, the order is treated as delivered and the made-to-order non-return policy applies.

Non-Returnable Items

• All made-to-order beds and bed bases once delivered in acceptable condition (except where faulty, damaged, or not as described)
• Mattresses that have been unsealed from their protective hygiene packaging — except where faulty
• Fabric samples (provided free and not refundable)
• Gift cards and store credit
• Completed optional services (assembly, old mattress removal)

Independent Inspection

In the rare event of a dispute over whether an item is faulty, you may instruct an independent furniture inspection company (such as Homeserve Furniture Repairs or an equivalent FIRA-registered inspector) to assess the item. Where the inspection confirms a manufacturing fault, we will cover the cost of the inspection and resolve the issue promptly.

This policy reflects UK consumer law at the time of writing. The made-to-order exemption under Regulation 28(1)(b) CCR 2013 applies only where products are genuinely produced to a customer's personal specification. To rely on it, please ensure each product page clearly states "Made to order — non-returnable once delivered" and that customers are informed of the loss of cancellation right before purchase. Your full Terms & Conditions and any liability clauses should be reviewed by a UK-qualified solicitor before publication.